DataProtector/PC Support: Enterprise

Connected provides access to comprehensive, customer-driven support services to help enterprises maximize the benefits of our software products. Our goal is to help you resolve problems as quickly as possible.

| Connected DataProtector Support Offerings (PDF)

Technical Support: Web-based Resources

| Resource Center
Information, procedures, knowledgebase and downloads

| Web Support
Open a Technical Support case

If you are an end user with a question about your account or how to use the Connected DataProtector^™ software, please call your organization's internal help desk.
 

Technical Support: License Requests

If you are an Administrator of your own Data Center, please use the link below to request your Connected DataProtector/PC(TLM) licenses. Please note that the initial installation of the Data Center software includes a 30-day temporary license. To secure continuous support, you must request a permanent license within that 30-day timeframe.

| Connected DataProtector/PC (TLM) License Request

Technical Support: Email/Phone Support

If you are an Administrator of DataProtector/PC (TLM) who purchased the software from a reseller, please refer to your reseller for first-line support.

If you are an Administrator of DataProtector/PC (TLM) who purchased directly from Connected Corporation, you may contact Connected Technical Support. Please have your six-digit Site ID available when phoning or sending an email.

Technical Support representatives are available Monday through Friday.

Worldwide Email:
| corporatesupport@connected.com
 

North American customers
Please phone:
1-800-675-5971 or 1-508-808-7629 (2:00 AM - 9:00 PM ET)

Note: There are no Technical Support representatives available from 9:00 PM - 2:00 AM ET.

Customers outside North America
Please phone:
+49 6102 882 88 55 (08:00 - 17:00 CET)
 or
+1-508-808-7629 (17:00 - 03:00 CET)

Note: There are no Technical Support representatives available from 03:00 - 08:00 CET.

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